Upload and download of files slow or unavailable

Incident Report for BIMcollab

Resolved

This incident has been resolved.

Posted Aug 26, 2026 - 15:27 CEST

The root cause has been found and a fix has been deployed. We're closely monitoring the systems to see if the issue remains resolved.

Posted Aug 26, 2026 - 15:27 CEST

Our engineers are working on the mitigation of the issue, unfortunately we can not provide timeline of the mitigation yet.

Posted Aug 26, 2026 - 13:09 CEST

Customers can experience issues whilst up- or downloading files to the platform. We're currently investigating the cause.

Posted Aug 26, 2026 - 11:27 CEST

This incident affected: BIMcollab Twin.